REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and all mounting hardware and instructions. You’ll also need the receipt or proof of purchase.
To start a return, please be sure to contact us at sales@medunjess.com to confirm your return or refund, or leave a message to our after-sales team online.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@medunjess.com.
Damages and issues
Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the faucets leaking while installed, open package missing accessories and damage to tub after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
Please note that we do not cover the repair fee if unauthorized handyman services were hired.
Exceptions / non-returnable items
Certain types of items cannot be returned, Examples include clearance items, custom items, items damaged from normal wear and tear, items marked "non-returnable" on the product page.Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If we approve the return, we have not received the refund within 15 days after receiving the goods, please contact us at sales@medunjess.com.
Supplement Terms
Undeliverable and Refused Package
- If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.
- Because our shipping warehouse and return warehouse are inconsistent, be sure not to directly reject the delivered goods. If you need to return the item for a refund, you need to contact us after receiving it before returning it. Otherwise, the item will be lost and we will not be able to refund you.
If you send it back by yourself, please choose guaranteed logistics
Damaged product box – 15% fee
Return to an incorrect location – 25% restocking fee
Products damaged during shipping cannot be refunded
Send your package
If possible, pack the item in the original shipping box or a sturdy plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the return number and return address label included in the email and attach it to the box with clear packing tape. The box is completely sealed to ensure the item can be transported safely.For self returns, returns sent via other carriers (including UPS, USPS, etc.) are subject to shipping charges at the customer's expense.