SHIPPING & DELIVERY

Shipping & Delivery Estimates

All products in our store are free shipping!

Receiving time = Processing time +Shipping time

Small Package(Faucets, showerheads, etc.)

  • Order processing time: 1-3 working days
  • Shipping time: 3-5 working days

Big Package(Bathtubs, shower doors, etc.)

  • Order processing time: 1-3 working days
  • Shipping time: 7-14 working days

Pre-sale Products

  • Expect it in : 4-6 weeks

Note:

  • If you purchase an item that is in stock, your order will usually be shipped the next business day, but please understand that there may be instances where it may take longer.
  • Our items are already in our U.S. warehouse and can generally be shipped within 48 hours on business days.
  • When force majeure is encountered, processing of orders will be delayed.
  • Please know that all estimated times are based on business days.
  • If a small package is added with a signature service and then returned due to no one to sign for it, the customer will need to bear the shipping costs.
Lost or Damaged Packages
If your package arrives damaged, or if you are missing any items from your order, please contact us immediately at sales@medunjess.com. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.
The delivered status is displayed in your logistics information. If you can't find the item.You need to contact the shipping company as soon as possible. In the case of confirming that the item is lost. File a claim with the shipping company immediately. Then contact us at sales@medunjess.com. After you provide the evidence, we will arrange the re-shipment for you immediately.
Product Warranty Policy
All products are warranted to the original owner to be free of manufacturing and mechanical defects from the date of the original purchase. If a defect is found, we will provide a replacement part or product, or make the appropriate adjustment.
Normal wear and tear from daily use is not covered. For example, the look of materials such as copper, bronze, nickel, teak, and bamboo without a protective varnish or finish can be expected to naturally change over time and with normal use. Other exclusions include damages incurred as a result of installation, replacement, or repair, and damages due to improper cleaning, misuse, or neglect.
If you have any question, please email us at sales@medunjess.com.